REPORTING YOUR MATTRESS FIBERGLASS INCIDENT

Consumer Product Safety Commission (CPSC)

• What it is: The CPSC is a U.S. government agency that oversees the safety of consumer products, including mattresses. They regulate products for fire safety and can take action if a product is found to be a safety hazard.

• How to file: You can file a complaint online through the CPSC website if you believe the mattress presents a safety issue (like fiberglass exposure) or doesn’t comply with federal regulations. CLICK HERE

• What they do: The CPSC investigates complaints and can issue recalls or warnings if a product is found to be dangerous.

2. Federal Trade Commission (FTC)

• What it is: The FTC handles complaints related to false or misleading advertising, including claims about the materials used in mattresses.

• How to file: File a complaint through the FTC's Complaint Assistant if you believe the mattress brand has made misleading claims about its materials or safety features.

• What they do: The FTC can investigate deceptive practices and, if necessary, take enforcement action against companies.

3. Better Business Bureau (BBB)

• What it is: The BBB is a non-profit organization that works to resolve disputes between consumers and businesses and to promote trust in the marketplace.

• How to file: You can file a complaint with the BBB through their website.

• What they do: The BBB helps facilitate resolution between consumers and businesses and monitors company practices.

4. State Attorney General’s Office

• What it is: Each state has its own Attorney General’s office, which is responsible for enforcing consumer protection laws. If you think a mattress company is engaging in unfair practices, including failure to disclose hazardous materials, your state’s Attorney General can assist.

• How to file: You can file a complaint with your state’s Attorney General through their consumer protection division. Find your state’s office via the National Association of Attorneys General (NAAG) website.

• What they do: They can investigate and take legal action against companies violating consumer protection laws.

5. Consumer Reports or Consumer Protection Websites

• What it is: Websites like Consumer Reports, Consumers Union, and other independent consumer advocacy groups allow individuals to share their experiences and complaints regarding products.

• How to file: These sites typically allow consumers to write reviews, share concerns, and report problems with products.

• What they do: These organizations help spread awareness about problematic products and sometimes engage in legal action or public advocacy for better regulations.

6. Mattress Retailers or Manufacturers

• What it is: If the mattress was purchased from a retailer or directly from the manufacturer, you may want to start by contacting them directly to file a complaint.

• How to file: Reach out to customer service via the retailer’s or manufacturer’s website, often providing a contact form or customer service phone number.

• What they do: Many retailers and manufacturers will issue returns, replacements, or take corrective actions to resolve your complaint.

7. Product Review Sites & Forums

• What it is: Websites like Trustpilot, Yelp, or other mattress review platforms allow consumers to post reviews and complaints about their experiences with products.

• How to file: Post your review and include detailed information about any concerns you have with the product (such as the use of fiberglass).

• What they do: Other consumers can view your reviews and decide whether to purchase the product. While not a regulatory body, these platforms can help inform the public and influence company behavior.

8. OSHA (Occupational Safety and Health Administration)

• What it is: If you work in a mattress manufacturing facility or believe that fiberglass exposure is affecting workers’ health, you can report the issue to OSHA.

• How to file: You can file a complaint with OSHA online at the OSHA complaint portal.

• What they do: OSHA can investigate unsafe workplace conditions and take corrective action.

9. National Fire Protection Association (NFPA)

• What it is: The NFPA is an organization that sets fire safety codes and standards for a wide range of products, including mattresses.

• How to file: Although the NFPA itself doesn’t handle individual complaints, you can report concerns about the fire safety of a mattress to them. They help establish standards and may offer guidance on the best practices.

• What they do: They may work with regulatory bodies to update fire safety standards if necessary.

10. Environmental Protection Agency (EPA)

• What it is: If you believe that the materials in a mattress (such as fiberglass) are harmful to the environment, you may file a complaint with the EPA regarding possible hazardous waste or improper disposal of materials.

• How to file: Use the EPA’s complaint portal to report any environmental concerns.

• What they do: The EPA can investigate environmental risks and ensure that manufacturers are disposing of materials safely.

Key Tips:

• When filing complaints, always be sure to document the product details, including brand name, model, and any materials or labels that are relevant to your concern.

• For issues of misleading advertising or safety violations, direct action from agencies like the FTC or CPSC is often the most effective.